Frequently asked questions

How much does shipping cost?


Free shipping in United Kingdom and United States. Please contact us for mailing queries for the rest of the world.




Which countries do you ship to?


Out54 ships worldwide. Please note local tariffs and duties in your country may apply if you live outside the EU and United States. They are not included in shipping charges Our international shipping supplier will charge customs fees. Please contact your local customs office for more information.




What if I need to return an order?


We want you to be happy with the quality, look and functionality of your Out54 purchases. If you’re not happy for any reason, please contact us to find out how you can return your purchase for a full refund. When returning bags, please follow these simple instructions: 1. Email us first at contact@out54.com with your order number and the reason why you would like a refund. We will then confirm how to process the refund/exchange. 2. Our returns period is 7 days. 3. Returned items must be in unused condition. We can’t accept a return if it arrives used, or damaged due to improper packaging.




Are my details kept private?


We take your privacy seriously. Your details will be held securely and we will never pass your details on to any other organisations. We will only use your contact telephone number if there is an issue with your order. We will never cold call you.




How does Out54 handle personal information?


Please click here to see our detailed Privacy Policy.





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